Mrtm88 Privacy Policy — Member Personal Data Protection

Welcome to mrtm88, Malaysia's leading online entertainment platform. We take the privacy and personal data security of every member who trusts us extremely seriously. This Privacy Policy ("Policy") is drafted to clearly and transparently explain how mrtm88 manages your personal information.

This policy applies to all users of the mrtm88.org website, the mrtm88 mobile app, and all services provided by mrtm88 ("Platform"). It covers every interaction you have with our platform, from the moment you first visit our website through to becoming an active member and using our various services.

Mrtm88 acts as the data controller for the personal information you provide to us. This means we are fully responsible for how your data is handled, and we ensure that every data processing action is carried out on a lawful, fair, and transparent basis.

As a platform serving users in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA) and international best practices in data management. We continually review our privacy practices to ensure they remain relevant and up to date.

Mrtm88 collects various categories of personal data depending on the nature of your interaction with the Platform. Below is a detailed description of each category:

Us not collected sensitive information such as health data, religious beliefs, political views, or racial background unless there is a legal requirement for us to do so. All data we collect is limited to what is strictly necessary to provide our services to you.

Your personal data is collected through several primary channels when you interact with the mrtm88 Platform:

• Account Registration: Basic information such as your name, email address, and phone number provided when creating a new account;
• Identity Verification (KYC): Supporting documents you submit when requested to verify your identity for compliance purposes;
• Financial transactions: Information related to deposits and withdrawals made through various payment methods;
• Platform Usage: Data is collected automatically via cookies, server logs, and similar tracking technologies while you use the Platform;
• Direct Communication: Information you share when contacting our customer support team via live chat, email, or other channels;
• Referral program: Data received when someone refers you to our Platform;
• Trusted third parties: In certain cases, we may receive data from third-party identity verification service providers that work with us.

Mrtm88 uses your personal data solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:

• Account Management: To create, manage, and maintain your account and ensure login security;
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions securely and efficiently;
• Identity Verification: To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) legal requirements;
• Customer Service: To provide technical assistance, resolve complaints, and respond to your enquiries effectively;
• Platform Security: To detect and prevent fraud, account abuse, suspicious activity, and security breaches;
• Legal Compliance: To fulfil our obligations under applicable laws and regulations, including reporting to the relevant authorities;
• Service Improvement: To analyse usage patterns and improve the overall user experience;
• Marketing Communications: To send you promotions, special offers, and platform updates — you may unsubscribe at any time.

Mrtm88 will not use your data for any other purpose not stated here without obtaining your consent first. Whenever we wish to use your data for a new and different purpose, we will notify you and obtain the necessary consent.

Mrtm88 does not disclose your personal data to third parties for their marketing purposes without your explicit consent. However, there are certain situations where data sharing is required to support platform operations:

• Payment Service Providers: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and other providers that process your financial transactions. They only receive data necessary for payment processing purposes;
• Game Providers: Companies such as Pragmatic Play, JILI Games, Evolution Gaming, and Spadegaming may process certain data required for game functionality;
• Identity Verification Services: Third-party providers that assist us in verifying member identities for KYC compliance purposes;
• Authorized regulatory body: We will disclose data to competent authorities when required by law, court order, or official investigation;
• Technology partners: Cloud computing, cybersecurity, and technical infrastructure service providers that support platform operations.

All third parties that receive your personal data are bound by strict data protection agreements and are only permitted to use that data for agreed purposes. mrtm88 has zero tolerance for data misuse by our partners.

The security of your personal data is our absolute priority. mrtm88 implements multiple layers of technical and organizational safeguards to ensure your data is always protected:

• End-to-End Encryption: All data transmitted between your device and our servers is protected by 256-bit TLS/SSL encryption;
• Strict Access Control: Only staff who genuinely require access to specific data to perform their duties are permitted to do so;
• Continuous Monitoring: Our systems are monitored 24/7 to detect any suspicious activity or unauthorised access attempts;
• Secure backup: Your data is regularly backed up to a secure, separate location to ensure swift recovery in the event of an incident;
• Security Testing: We conduct regular penetration testing and security audits to identify and address any system vulnerabilities.

Data retention period: mrtm88 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may retain certain records for the period required by law (typically between 5 and 7 years) for compliance, dispute resolution, and audit purposes.

As a data subject, you have certain rights under Malaysia's PDPA regarding your personal data held by mrtm88. We fully respect these rights:

• Right of Access: You have the right to request and obtain a copy of the personal data we hold about you. Requests will be processed within a reasonable timeframe;
• Right to rectification: If any of your personal data is inaccurate or outdated, you have the right to request a correction and we will update it promptly;
• Right to erasure: Under certain circumstances permitted by law, you may request deletion of your personal data. This right does not apply if we still require the data for legal or compliance purposes;
• Right to Restrict Processing: You have the right to request that we restrict how we use your data in certain situations, such as while a dispute is being resolved;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time, and we will honour that request immediately;
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our data protection team via email at [email protected] or through the customer support function within the platform. We will process your request in a timely manner and inform you of the actions taken.

Mrtm88 uses cookies and similar tracking technologies to enhance the user experience and platform functionality. The following are the types of cookies we use:

• Essential Cookies: Required for core Platform functions such as login sessions and security. These cookies cannot be disabled without affecting Platform functionality;
• Performance Cookies: Collecting information on how you use the Platform to help us understand usage patterns and improve our services;
• Functional Cookies: Storing your preferences such as language, display settings, and other preferences to provide a more personalized experience;
• Analytics Cookies: Helping us analyze website traffic and understand visitor sources for Platform improvement purposes.

You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the Platform. For more information about the cookies we use, please contact our support team.

The mrtm88 platform may contain links or integrations to certain third-party services required for platform operations, such as payment providers and game providers. Please note that:

• Mrtm88 is not responsible for the privacy policies or data management practices implemented by third parties;
• Each third-party service integrated with our Platform has its own privacy policy governing their use of data;
• We encourage you to read the privacy policy of each relevant third-party service provider before using their services;
• Mrtm88 only shares the minimum necessary data with third parties and always ensures they adhere to comparable data protection standards.

Mrtm88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or service improvements. When a material amendment occurs, we will:

• Publishing the latest version on this page with a clear update date;
• Sending a notification to your registered email address if the amendments involve material changes to your rights;
• Displaying a clear notice on our Platform for an appropriate period following the implementation of any significant amendments.

It is your responsibility to review this page periodically to stay informed of our latest policy. Your continued use of the Platform after any amendments are published constitutes your acceptance of and agreement to the updated terms.

Historical versions of our Privacy Policy are available upon request. If you would like to review a previous version, please contact our data protection team through the channels stated below.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the mrtm88 data protection team is here to help. We are committed to responding to every enquiry thoroughly and in a timely manner.